Privacy Statement

1.1 Protecting Your Privacy

Ensuring the security and privacy of our clients’ personal and financial information is one of our top priorities. This Privacy Statement outlines how we collect, protect, and utilize your information. By opening an account or using our website, you consent to the collection and use of personal data as described in this statement.

1.2 Data Controller

In compliance with the Data Protection Acts of 1988 and 2003, the data controller for your personal information is **AvaTrade** (“we,” “us,” “our”).

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2. Collection of Personal Information

2.1 Types of Information Collected

We collect necessary information to open an account, conduct transactions, and protect your assets and privacy. This includes information such as your name, contact details (email, phone number, address), demographic information (age, education, occupation), and your financial details (annual income, net worth, trading experience). We also collect transaction history and other relevant data to assess your trading needs.

2.2 Purpose of Information Collection

The information helps us tailor our services, verify your identity, and communicate effectively. It is used to set up your account, issue secure login credentials, and inform you about account activity. It also allows us to enhance your experience and provide relevant promotions or services.

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3. Usage of Personal Information

We use your personal data solely to provide quality services and security. This includes verifying your identity, establishing your account, processing transactions, and maintaining communication. We may also use your data to enhance our services, customize your experience, and notify you about additional products or promotions that could be of interest.

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4. Affiliates and Partners

We may share your information with our affiliates or partners if needed to fulfill your service requests or to introduce you to relevant products and services. This helps us ensure that the products meet your needs. We limit the use of your data to those associated with the services we provide.

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 5. Non-Affiliated Third Parties

5.1 Disclosure to Third Parties

We do not sell, lease, or disclose your personal information to third parties except when required by law, for regulatory purposes, or to protect our rights.

5.2 Third-Party Engagements

To improve our services, we may work with third-party service providers (e.g., account processing, customer service). These providers may store or process data outside the European Economic Area (EEA), including in the U.S. All parties must adhere to similar security standards for protecting your information.

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6. Security

6.1 Data Protection

Your data is stored securely on protected servers. Payments are encrypted using SSL technology. Any password-protected areas are your responsibility, and we advise against sharing your password.

6.2 Transmission Security

While we implement security measures, transmitting information over the internet is never fully secure. Any information shared via our site is at your own risk, although we employ strict security practices once received.

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7. Responsibility Limitation

We are not responsible for the privacy policies or practices of third-party websites linked to or co-branded with our site. If you choose to share personal information on these sites, you should review their privacy policies, as they may differ from ours.

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8. Marketing

 8.1 Direct Marketing

We may use your data to inform you about our products and services. If you’re an existing customer, we may contact you via electronic means with details of similar products.

8.2 Opt-Out Options

If you prefer not to receive marketing communications, you can opt out by updating your preferences in your account or by contacting customer service. The opt-out decision for joint accounts applies to all account holders.

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9. Use of Cookies

9.1 Cookies for Security and Performance

We use cookies to secure your trading activities and enhance website performance. These cookies don’t contain personal or sensitive data but help recognize users who have logged in.

9.2 Advertising and Tracking

We may share website usage data with reputable advertising companies to improve targeted ads. These companies may use tracking technologies such as pixel tags to gather non-personally identifiable data about your site usage.

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10. Your Rights

You have the right to access and request a copy of your personal information held by us, with a fee of no more than €5. You can also request corrections to inaccurate data, object to its use, or block specific data uses by contacting us in writing.

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11. Changes to the Privacy Statement

We may update this Privacy Statement periodically. Any changes will be posted on our website, with a notice provided to inform you of updates. By continuing to use our services, you accept these changes. We encourage you to review this statement periodically to stay informed about how we protect your privacy.

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Refund and Cancellation Policy

1. Overview

Refunds and cancellations are based on the automatic mathematical calculation of exposure. We reserve the right to cancel any trade outside of this automated calculation, regardless of the position or type. Arbitrage and scalping methods are not accepted and will be treated as illegal transactions.

 2. Refunds

If the client has unused funds, a full refund will be provided. If funds are lost, refunds will not be issued. To process a refund, clients must submit full KYC documents, after which the refund will be processed within 7 days to the original deposit method, minus transfer fees.